Paul Ducey
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Start Here

Not sure which skill fits your problem? Start Here orients you to the toolkit and routes you to the right tool from one question: "What's in front of you right now?" The only skill in the toolkit that talks about how to work with the assistant.

What This Skill Does

Route first. Do the work second.

Every other skill in the toolkit just does the work. No orientation, no coaching on whether it's the right tool. Start Here is the exception. Use it when you're new to the toolkit, when you have a Lean problem but don't know which tool fits, or when you want to know what the toolkit can do for a specific situation.

It asks one question, routes to one skill with a one-line reason, and hands off cleanly. It never does the receiving skill's work itself. It routes.

Decision Table

What's in front of you → which skill to use

If you have… Go to Why
A problem to structure for a review or steering committee a3-coach A3 is the format leaders read; it structures diagnosis and countermeasures on one page
A recurring defect, near-miss, or "why does this keep happening" root-cause Investigates the system cause, not just the last instance
A problem that hasn't been framed yet, before any analysis tool runs problem-statement Scopes IS/IS-NOT and writes a SMART one-sentence statement, so you don't solve the wrong problem
Planning a kaizen event: scope, team, schedule kaizen-charter Coaches readiness first, then drafts a complete charter a sponsor can sign
About to go watch the process, or just got back gemba-walk Structures a walk or debrief of one you just completed
Documenting how a job is done today standard-work Produces the operator-facing sheet with cycle times and takt
Documenting a job so someone else can train on it twi-jbs Builds the trainer's Job Breakdown Sheet plus the 4-step training plan
Numbers from a walk or timed observations (cycle times, distances, WIP) vsm-calc Turns observation data into takt, lead time, PCE, and the bottleneck
A downtime or production export from an MES, PLC, or maintenance system oee-from-csv Calculates OEE and Six Big Losses from the raw CSV
An area that's cluttered, hard to find things in, or feels unsafe 5s-audit Scores Sort through Sustain 0-3 per zone and prioritizes the gaps
A changeover or setup that eats into run time smed-setup Splits internal from external work and calculates the capacity recovered
Measurement data over time and a question about whether it's stable control-chart Separates common cause from special cause and calculates Cp/Cpk
A new process, product, or piece of equipment, before it launches fmea-builder Scores Severity, Occurrence, and Detection and ranks the action list by RPN
A specific error that keeps happening and needs a fix, not a retrain mistake-proofing Classifies the fix by the five-level poka-yoke hierarchy, from elimination to procedure
A question about whether the line or team can hit a volume capacity-planner Models machine, labor, and WIP capacity, finds the bottleneck, and runs what-if scenarios
Problems that surface too late for anyone to respond to them daily-management Designs the tiered review cadence and the response-to-abnormality steps

The Four Habits

How to work with the toolkit effectively

Start Here teaches these habits when you're new. They're folded into routing, not delivered as a lecture.

01
Give it what you'd give a new Black Belt
The data file, the old procedure, what you personally saw on the floor. It works with what you hand it. It wasn't at the gemba, and the skill is written to mark unknown facts instead of guessing.
02
Say "just draft it" when you want speed
Every coaching skill in the toolkit will ask questions first, but you can skip straight to a draft any time. It marks what's missing instead of making it up.
03
Check every number against its source tag
Every figure in a deliverable says where it came from: observed, from a system, a user estimate, or [NEEDS GEMBA]. No tag? Ask where it came from before using it.
04
Treat [NEEDS GEMBA] as a to-do list
It means "this is a placeholder: go look, go ask, go decide." A document full of them after a first pass is normal; it's telling you exactly where to spend your gemba time next.

All Skills in the Toolkit

Sixteen working tools, and this one to route you

What you get

A real run on the sample data

Unedited output. The sample message at the top went to Claude Sonnet 4.6 (an earlier-generation model, so a newer one may word things differently) with this skill pasted in, the same way the steps below show, on September 29, 2026. Scroll inside the frame to read the whole reply.

Start Here: the full reply from a real run on the sample data, ending with what the skill did, what still needs a human, and one next step.

Open the full image

Installation

The first skill to add to any project

1
Copy the skill. Open start-here.md, select all the text and copy it.
2
Paste it into Claude. In claude.ai, start a new chat and paste it as your first message, or paste it into a Project's instructions so it's there every time. The free plan works, and free accounts can keep up to five Projects.
3
Say "start here," or just describe your situation, in your own words, with any data you have (leave out names). The skill asks one question, "What's in front of you right now?", and routes you to the right skill in the toolkit.
4
See a finished example first (optional): the worked examples are in the download, in the resources/examples folder.
Tip: paste the whole toolkit at once

Paste this skill's text into a Claude Project's instructions, then add the .md file for any other skill you plan to use to the same Project. Claude will use whichever one fits based on your request, so you don't have to manage them separately.